First impressions are everything. This is something we hear over and over again – whether its a first date, a new job interview, or a trip to a new store, a good first interaction is crucial.
In all of these situations, having a neat, clean presentation and putting off a “good overall vibe” about yourself or your business, helps form an opinion that being with you, or doing business with the company, will be beneficial.
When it comes to the call center, the need to hire and attain quality agents who are working productively toward the company’s goals and who are satisfied with the role they play is especially important.
From their first day on the job, agents should feel as though they can easily do their jobs. This can be achieved by having the right call center furniture set-up and having a workplace that is visually appealing.
This can also be beneficial for visitors or potential customers who visit the location and can see that the workplace is modern, neat and that all agents are working efficiently.
Cluster workstations available from Interior Concepts place agents in a unique circular set-up so they can work in a team environment and more easily achieve the goals of the call center.
Also, better access to supervisors and aisle room can be helpful in allowing the call center to look neat and efficient.
Aisles that are spaced about 6' between the outside of a work station to the other station across the aisle leave an adequate amount of space for traffic flow and for supervisors to more easily walk through station runs.
Messy wires or unused space along workstations can also harm the appearance and productivity of the call center. Instead, a thin-line panel system can be used to maximize space and better management of wires keeps everything neat while also reducing tangling or even the potential to trip over wires.
Finally it’s important to keep a modern and up to date look and feel to the call center so it remains aesthetically pleasing. After all, "you never have a second chance to make a first impression."
For more, be sure to check out the Call Center Furniture channel on TMCnet.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi