Staffing a call center with the right employees who can ensure customers are satisfied and goals of the organization are met, is critical to success.

 

Because call center hiring is not only an important task, but a cumbersome one, FurstPerson offers a number of solutions to help transform their hiring practices so they can find, hire, and keep the right employees.

 

The company's offerings include call center simulations, candidate screening, and pre-employment testing and selection services help in reducing the high turnover rates in contact centers.

 

Recently, Customer Interaction Solutions magazine honored the company's contributions to the call center industry by presenting them with a 2008 Product of the Year Award for their CC Audition - Home Agent Edition offering.

 

The CC Audition Call Center Simulation offering makes it possible for employers to pre-screen how candidates will manage calls and perform job requirements from over a Web-based simulation of the real world environment. Not only will this make it easier to see if a candidate is the right fit before actually hiring them, but it also provides insight for test takers to see if the job is one they actually would enjoy.

 

The award winners were chosen by Customer Interaction Solutions' editors for displaying the vision, leadership and attention to detail that helps contribute to the future of call center and CRM industry technologies.

 

Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine Nadji Tehrani said, “Again, we are proud to distinguish the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2008.”

 

“These companies have proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their achievements.”

 

A full list of Product of the Year winners is featured in the January 2009 issue of Customer Interaction Solutions magazine (www.cismag.com).

 

 

 

 

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FurstPerson: Helping Organizations Improve Performance and Hiring

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