On-demand call center software solutions provider Five9, has announced that they were recently honored with a Communications Solutions 2008 Product of the Year Award from Technology Marketing Corporation (TMC).

 

The award was given to the company for their Virtual Call Center Suite and honors the company’s leadership and vision in developing innovative products and services in 2008.

 

“Five9 is honored to add another 2008 Product of the Year award to our growing list of accomplishments,” said Jim Dvorkin, CTO, Five9.

 

“With the largest engineering team in the on-demand call center software industry, every new release delivers significantly more value to our customers, growing their revenues and optimizing their costs. Our continued investment in product, availability and scalability makes our platform the technology of choice as an on-demand alternative to premise-based call center infrastructure from vendors like Avaya, Nortel (News - Alert), and Aspect.”

 

Five9’s Virtual Call Center Suite includes outbound and inbound call center capabilities and makes it possible for agents to handle more calls successfully. The offering is delivered as a Software-as-a-Service and is used for applications like telemarketing, collections, inbound sales and customer inquiries.

 

“Five9 has been recognized with a 2008 Product of the Year Award for their excellence in the advancement of voice communications,” said Rich Tehrani (News - Alert), TMC President and Group Editor-in-Chief.

 

“Five9 has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

 

Earlier this year, the company announced that Seton Hall University chose virtual call center suite to further improve cost savings and response rates of their public opinion polls,

 

Five9’s offering was used to run the university’s Sports Polling Center and helped them to increase response rates by 200 percent as well as improve costs associated with public opinion polls.

 

In an interview with TMCnet, David Van Everen, Director of Product Management at Five9 said that one of the company’s biggest accomplishments in 2008 was the signing of a 900-seat account with at-home agents and implementing them all within 48 hours.

 

Also, Van Everen said this year, customers will be looking to further enhancements and new capabilities in their product line specifically products and enhancements that can help customers ensure their agents' time is spent most effectively and efficiently.