For companies in the customer relationship management, or “CRM,” industry, managing calls that are received to a call center are just as important as the outbound calls sales agents place to potential and existing clients.
In order to properly managing inbound calls, a call center needs to have a dynamic and full scale inbound call center system that allows sales agents to keep track of, and manage, all calls coming to a company.
By utilizing call center software provider Five9’s Inbound Virtual Call Center, a company receives all the features needed to ensure that incoming calls are managed effectively and efficiently.
According to Five9 officials, the company’s Inbound Virtual Call Center is a rapidly-deployed, hosted system that provides capacity on demand, as needed for fundraising, product campaigns and seasonal promotions.
“Whether you have a handful of agents or hundreds of agents, you can stay focused on your business and not on maintaining call center systems,” using Five9’s Inbound Virtual Call Center, company officials said.
In keeping with the trend of offering call centers a world-class service with all features of a premise-based system with no hardware, software or phone lines, Five9’s Inbound Virtual Call Center offers agents:
Access to basic or sophisticated calling features, including easy-to-use contact history