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Zeacom Intros Enhanced Unified Communications Solution for SMBs


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March 31, 2008

Zeacom Intros Enhanced Unified Communications Solution for SMBs

By Arun Satapathy, TMCnet Contributor

Zeacom (News - Alert) Communications recently unveiled the latest version (5.0) of its flagship unified communications solution. The updated solution includes enhanced voice conference capabilities, and extends UC from the desktop to mobile devices. Further, it integrates with Microsoft (News - Alert) Office Communications Server 2007 (OCS).

Small to medium sized-businesses (SMBs) with up to 2,500 desktops or 5-500 contact center agents in particular stand to benefit from Zeacom’s updated solution.
The Executive Mobile feature in Zeacom Communications Center lets users manage their presence and availability status from a desktop or laptop computer, or from a mobile device. All functions available on the desktop—such as single mailbox, presence profiles and directory—are also available on BlackBerry (News - Alert) and Windows Mobile devices.
The solution also includes voice conferencing features that allow for easy organization of live communications among as many as 64 parties. Voice conferences can be conducted directly from the desktop, without requiring any third-party call provider. The Caller Line Identification feature enables automated management of log-in, arrival and termination notifications.
“These new applications for mobile and conferences calling will help executives maximize their use of time while our emphasis on integrating with other vendors increases our appeal to the SMB market,” said Miles Valentine, CEO at Zeacom, in a statement. “We understand the operational mindset and technology needs of the SMB market. This means we develop communications solutions that offer enhanced group collaboration and individual productivity, simply and cost effectively.”
Zeacom Communication Center 5.0 is based on a single source which provides applications such as presence, messaging, IVR, operator console, mobility, conferencing, and Microsoft Calendar/Outlook integration on one server with a single administration interface.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Deploying a Virtual Call Center: Tips, Techniques and Best Practices, brought to you by LiveOps (News - Alert).

Arun Satapathy is a contributing editor for TMCnet. To read more of Arun’s articles, please visit his columnist page.

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