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Call Center Software Vendor Zeacom Intros New ROI Calculator


TMCnews Featured Article

March 30, 2009

Call Center Software Vendor Zeacom Intros New ROI Calculator

By Patrick Barnard, Group Managing Editor, TMCnet

In an effort to make it easier for its partners to sell its solutions, call center software vendor Zeacom (News - Alert) has unveiled a new ROI Calculator for demonstrating the financial benefits of the Zeacom Communications Center (ZCC) software suite.

This new tool will be of value to the more than 100 VARs and channel partners selling Zeacom’s call center software solutions worldwide. With the ROI Calculator they can show high level decision makers how Zeacom’s call center software -- offering advanced features such as rich presence, operator console, executive mobile, and executive conferencing -- can reduce operating expenses, increase revenue, boost agent productivity and improve customer service in a short amount of time.

Resellers and other partners can access the new tool via the Web and use it whenever they are meeting with clients who are considering investing in a new contact center system.

“Today’s global recession has forced a drastic reduction in IT budgets, and in many cases, a complete freeze on spending,” said Ernie Wallerstein (News - Alert), president, Zeacom, in a release. “Without question, our reseller partners driving sales of Zeacom software must articulate a clear justification for an investment in enterprise UC and IP contact center solutions. The Zeacom ROI Calculator addresses the fact that demonstrating ROI is no longer a ‘nice-to-have’ to aid purchasing decisions, but rather a critical component to securing buy-in from decision-makers.”

In the recent past it has been difficult to prove the ROI for unified communications because 1.) it was new to the market and 2) it was difficult to quantify increases in workforce productivity or efficiency in financial terms. As such, creating an accurate ROI calculator for UC was near impossible. This new tool from Zeacom is reportedly based on models taken from actual user experiences, where companies have implemented the system and seen benefits.

“Since our inception, Zeacom’s software and services have empowered contact centers and SMBs with the tools to automate business processes, and subsequently increase overall productivity and profitability,” added Zeacom CEO Miles Valentine. “Unlike that of our competitors, Zeacom products are sourced from a single application, which is a critical factor behind our continued success. In addition, what is truly important to note is that despite a crippling global recession, Zeacom achieved a 10 percent revenue increase in the US, and has increased global headcount.”

Zeacom made news on TMCnet earlier this month when it announced that CUI Heat, a Simpsonville, South Carolina-based wholesale distributor of heating and outdoor cooking products, had selected Zeacom Communication Center (ZCC) to improve its contact center service and internal communications.

According to the article by TMCnet’s Erik Linask (News - Alert), CUI first looked to enhance its call routing capabilities for its Avaya IP Office solution through Zeacom’s call center software. Having seen its effectiveness, CUI then added Zeacom’s messaging capabilities as well, upgrading to the full Version 4 of ZCC in April of last year.
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Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard

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