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GMT Workforce Management Solution Delivering Results with Avaya Compliance <


TMCnews Featured Article

July 02, 2009

GMT Workforce Management Solution Delivering Results with Avaya Compliance

By Tim Gray, TMCnet Web Editor

After earlier this year becoming compliant with the Avaya IQ v4.1 reporting and analytics platform, GMT Corp. has been able to consolidate real-time data from Avaya (News - Alert) customer service solutions and enterprise business resources to deliver reports that relate activity to results through its GMT Planet v9.7.

The Norcross, Ga.-based industry player in enterprise workforce management and performance optimization solutions leverages its GMT Planet for use at the enterprise level throughout the world in an effort to schedule contact center agents, bank tellers, sales and branch management personnel, and back office staff.
“This is a significant accomplishment and one that provides partners and customers with a level of confidence that the two companies’ solutions are compatible,” said Simon Angove, chief executive office for GMT.
The GMT Planet v9.7 is the company’s flagship workforce management solution.
Designed to accelerate rapid acceptance by front-line users throughout the enterprise, the workforce management solution is “highly configurable” to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs, according to Angove.
Under the compliance terms, GMT became a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network, according to Eric Rossman (News - Alert), vice president, developer relations and technical alliances at Avaya.
“By participating in Avaya’s compliance testing program and committing to open standards, development partners like GMT are helping businesses get more out of their network investment,” Rossman said.
Now, as a Gold member of the program, GMT is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J., where a team of Avaya engineers develops a test plan for each application to verify whether it is Avaya compliant.
The idea behind this process is to ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure.
“Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line,” Rossman said.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.

Edited by Michael Dinan

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