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Call Center Solutions Provider Contactual Names Chris Brennan its New CEO

TMCnews Featured Article


February 23, 2010

Call Center Solutions Provider Contactual Names Chris Brennan its New CEO

By Patrick Barnard, Group Managing Editor, TMCnet


On-demand call center solutions provider Contactual has appointed Chris Brennan, former LogLogic CEO and operating partner at TeleSoft Partners, as the company’s new president and CEO.

Mansour Salame (News - Alert), Contactual’s previous CEO, will continue as chairman.

 
Brennan has 28 years of experience scaling high growth technology companies to achieve industry leadership. He has a strong background in driving global growth through creating strategies, attracting world-class talent, developing strong alliances and channels.

While serving as CEO of LogLogic, Brennan helped the company to significantly expand its customer base and increase revenue. He developed strategic relations with key global channel partners and grew revenues from the Americas, EMEA and APAC from less than $100,000 per year to a $32 million run rate in three years, securing more than 350 global customers. Along the way LogLogic picked up industry accolades and recognition from Gartner (News - Alert), Deloitte, InterOp, Information Security Magazine, Red Herring, Always On, SC Magazine and others.

Prior to LogLogic, Brennan served as CEO of fast-growing technology companies Banter and Mobileium (now Roamware). In addition he held executive positions with Genesys (News - Alert) Telecommunications Laboratories, Diamond Lane Communications, Newbridge Networks and Tandem Computers.

'Having worked with Chris in the past I know he is uniquely qualified to expand our market leadership,” Salame said in a release. “His proven successes in leading companies to achieve leadership in vision as well as customer acquisition, retention and satisfaction will propel Contactual to sustained global growth.”

'Mansour has done a tremendous job building Contactual and I am excited to accelerate that success and take the company to the next level,' Brennan said. 'Contactual has revolutionized the way companies manage a fundamental part of their business – interacting with their customers – and is uniquely positioned to shake up our industry. Contactual’s patented technology platform and unique approach to service delivery dramatically simplifies the process of providing exceptional customer service.'

Contactual’s hosted call center platform, Contactual OnDemand Contact Center, is delivered via the software-as-a-service model and thus is fast, simple and affordable to deploy. The all-in-one solution sports an advanced ACD facilitating intelligent or “skills-based” routing of all multimedia contacts including phone calls, email, Web chat, fax and text messages; speech-enabled IVR for customer self-service; call monitoring and recording for quality assurance; real-time reporting; and out-of-the-box integration with the leading CRM systems, including salesforce and NetSuite (News - Alert).

The hosted call center solution is ideal from companies with inbound customer service centers, inbound telesales centers, technical support centers and help desks in the 1 to 350 seats range.

Contactual made news recently when it announced that it has launched a new blog on its Web site.

The company also made news in November when it announced it had increased its presence in Europe thanks to a new reseller partnership with Holland-based telephony and call center software provider HTSE. Contactual has other partners reselling its cloud-based call center solutions in the UK, Japan and Australia. The company reports that it is seeing increased adoption of its call center solutions among businesses across Europe. Earlier last year the company opened an office in Guildford, UK, and established a new data center in England. The company has reportedly been building out its data center network in the region in order to meet increased demand.

Also in November Contactual announced that its call center software is available on the Salesforce.com (News - Alert) AppExchange.

Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard







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