A new U.S. based call center is expanding its company into the Philippines and is looking for Negrenses (people on the island of Negros, in The Philippines) to join the facility located in Bacolod City. This announcement means hundreds of Negrenses could find themselves with a job within weeks, while a percentage of the profits remain in U.S. hands.
The Philippines has remained one of the main places the United States looks to, to expand its current services. Right now it has helped the U.S. gross almost $12 billion in revenue. In addition, 70 percent of the whole business process outsourcing industry is slowly growing.
Jay Santisteban, operations manager at the Contact Centre Association of the Philippines, said: “The industry requires close to about 200,000 heads per year. That's a challenge. The government is helping the industry for training.”
Ubiquity Global Services president Matt Nyren released a statement detailing that he has been impressed with the work he has seen so far and said the city’s skilled workforce made it a perfect choice for him when scouting new locations for his company to expand. He said the initial plan is to hire at least 200 people within the next three months with the hopes to continue expanding.
“We’ve been very impressed with the professional talent available in Bacolod and in the province of Negros Occidental,” he said. “We look forward to rapid expansion in the CyberCentre, which will be an ideal site for the delivery of our servicing solutions,” Nyren said.
Nyren added that Bacolod is one of the country’s “up and coming” areas in terms of development, which makes it an idea place to begin working. The idea is to help increase revenues by 15 percent taking the revenues from $11.6 billion in 2012 to $13.34 billion in 2013.
The U.S.-based call center also has locations in New York City, Nebraska, and San Salvador, El Salvador.