Call centers have been having mixed results, but it seems as though the current economic climate is not stopping some of them from hiring in droves. That's the story of one call center based in Maury County, Tennessee, called IBEX Global. At this point, it’s making headlines as one of the county's most active employers, and it doesn't seem like the company will slow down hiring anytime soon.
What's the secret behind IBEX's success? Nobody can really pinpoint it, but besides the company's competitiveness and client portfolio, it's also located in one of the most business-friendly states in the union. Tennessee is a state known for more than its beautiful rolling hills. It's also a state with one of the lowest tax rates and considerable decentralization at the fiscal level. And now, IBEX Global proudly announces that it will hire another 800 people by the end of August.
The company, previously named TRG Customer Solutions, started out with 100 employees in 2011, then almost instantly grew larger each year, expanding its employment base to almost double what it had the year before. Its client portfolio makes for a very impressive challenge, which needs many hands on deck to overcome. The portfolio includes companies like DirecTV, AT&T (News - Alert), and an unnamed technology company that's a major player in the development of computers, smartphones, tablets, laptops, and many other portable devices.
Over time, IBEX became the go-to company for its clients, and remains the number-one call center for the unnamed customer. From 800 new employees, 486 of the positions will be in tech support for that particular company, beginning at $10.50 per hour and going up to $12 after three weeks, according to Lori Decker, a recruiter at IBEX.
Wil Evans, president of Maury County's Chamber and Economic Alliance, spoke about the opportunities that this new wave of employment presents. “IBEX provides a great opportunity for those who may have been out of the workforce a while and are looking to get back into it, or a recent college graduate, or someone in college looking for good pay and benefits while learning basic skills needed in today's employment market,” he said.
Edited by Rory J. Thompson