Exceptional customer service is a business model that many companies try to lay claim to, yet most struggle to make it a reality. Click to Call and Hosted IVR
provider, Ifbyphone (News - Alert) recently captured customer service at its finest when it highlighted in an Ifbyphone Blog
post, a New York Times
article that described an Apple (News - Alert) Store in Manhattan.
How does even this computer giant make a big enough splash in the lights of the “Big Apple” to gain attention? By creating more than just a retail store. Apple has effectively invented a lifestyle. Customers are allowed to linger for hours, check their e-mail, or even write a book.
As much as this lifestyle has led to the company’s huge success, so has its commitment to service. By making the consumer feel good, light on his feet and pleased to be alive, Apple encourages him to spend money and spend it quickly.
It is such a commitment to customer service that is displayed by Ifbyphone, as well as intertwined throughout its corporate strategy. The company is quick to highlight that the mere term “customer service” does not indicate that said service is actually quality service.
Ifbyphone is not ignorant to those experiences where supposed “customer service” left the customer feeling stupid, inept and much worse at the end of a conversation, even if the problem was adequately solved.
Ifbyphone notes it is absolute in its commitment to its customers. While there are companies who offer some of the same services as Ifbyphone at a more economical price, the company says no one in the industry offers the level of service and reliability that Ifbyphone has proven time and again.
If a customer experiences a problem, or is seeking simple assistance to implement the Ifbyphone toolbox, they can feel confident that the company will get back to the customer quickly and amicably.
When a consumer becomes a customer of Ifbyphone, he or she is assured of a top-notch product. What’s more, the customer also becomes privy to a qualified crew of industry experts who act as the customer’s personal team of voice tech consultants. Gaining great support to complement the technology that will help a business grow is what drives demand for Ifbyphone solutions.
In the realm of “customer service”, that term only goes so far as the service that the company actually delivers. Unless that service is of exceptional quality each and every time, there really is no service at all. For Ifbyphone, nothing is closer to the truth.
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
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Interactive Voice Response (IVR) |X|
|A hardware- or software-based computer system that enables incoming callers to interact with voice prompts or verbal commands....more|
Internet Protocol (IP) |X|
|IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more|