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Click to Call Keeps Customers Happy

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Click to Call Keeps Customers Happy

January 15, 2008


By Stefania Viscusi, TMCnet Assistant Editor

Nothing is more important to businesses today than the ability to keep customers happy, returning for more business and spreading the word to others.
In the increasingly competitive landscape of today's business world, maintaining this satisfaction over competitors can become a challenge with so many companies rallying to be 'the best'.
To keep customers happy, click to call technology offers customers with a way to be connected to your business on demand, and whenever they need to.
Click to call not only opens the dialogue with your company, but it also offers Web visitors the ability to quickly connect with your business and complete a transaction.
For Web customers who like to complete transactions over the phone, having a click to call in place will ensure their transactions are completed and not abandoned as well as provides an opportunity for customers to remove any frustration with interacting online or seek additional information for their purchasing decision.

Instead of becoming frustrated or leaving the Web page and moving onto to a competitor, a customer can click to call your company right from your website as soon as a question or request arises.
Having a click to call readily available for customers to reach your company can prove the important link in today's competitive business environment where customer satisfaction and loyalty hold quite a lot of weight.
For more, be sure to check out the Click to Call channel on TMCnet.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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