Connect First, a SaaS (News - Alert) telecommunications and cloud contact center software provider, was recently named a 2014 Colorado Company to Watch. Connect First was one of only 49 Colorado companies to receive the award.
“We’ve accomplished so much in the last year not only with our products, but also within the Boulder community,” said Geoff Mina, Connect First CEO. “We’re honored to be recognized for these accomplishments, and we hope to continue the technological, monetary, and cultural growth that’s been taking place at Connect First for years to come.”
Connect First claims that it offers a robust platform, designed and supported by a team of highly experienced engineers, designers, and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.
Few weeks ago, Connect First’s solution received the prestigious 2014 PACE Technovation Award, at the PACE National Convention and Expo at the Westin Diplomat Hotel in Hollywood, Fla. The PACE Technovation recognizes innovation in products and services within the telecommunications industry.
Connect First Safe is a new account type for contact centers that gives contact centers the power to dial cell phone numbers, staying in compliance with the Telephone Consumer Protection Act regulations, which greatly affect outbound dialing; restricting the use of auto-dialers and requiring express written consent for outbound telemarketing. By removing the “capacity” for predictive/ preview dialing, Connect First Safe keeps outbound-dialing clients within the bounds of the law. Officials said that Connect First Safe uses new outbound server architecture that does not have access to predictive, preview, or power dialing.
Edited by Peter Bernstein