3CLogic (News - Alert), a company that delivers inbound, outbound and blended cloud-based contact center solutions, recently announced that its cloud software platform has been selected by I Drive Safely, an online drivers training firm, to improve operational efficiency and the overall client experience. 3CLogic’s solution, if required, will also be integrated with Verint’s (News - Alert) actionable intelligence solution to optimize I Drive Safely’s customer engagements
“I Drive Safely is consistently dedicated to enhancing the quality and service it offers its customers,” said George Montgomery, CEO at I Drive Safely. “We are enthusiastic to be collaborating with 3CLogic to help us provide the highest standards of excellence to our customers, and an overall quality experience each time they use our online driver’s education and traffic school courses.”
3CLogic’s solution offers a complete suite of inbound, outbound, and blended software, designed for SMB and enterprise organizations. A true cloud solution hosted on AWS (Amazon Web Services (News - Alert)), 3CLogic offers next generation multichannel communications with advanced contact center features (e.g., IVR, call recording, skills-based routing, etc.) designed to facilitate client’s ability to deliver superior sales and customer service.
“It’s not uncommon for us to encounter businesses with their own custom solutions and no avenue by which to integrate them with other aspects of their business,” states Robert Killory, Chief Customer Officer at 3CLogic. “We enjoy granting new customers the ability to combine existing and new solutions into one complete contact center ecosystem.”
In related news, 3CLogic declared that it has merged with the leading cloud-based customer service software, Zendesk. By integrating its suite of inbound, outbound, and blended contact center offerings with Zendesks extensive customer service tools, 3CLogic fulfills its commitment to offer current and prospective customers a complete contact center solution.
This will enable customers to enjoy the benefits of both 3CLogics advanced contact center services and Zendesks customer service software, enhancing an organizations ability to render superior customer service.