With the progress of information technology and social media, customer service representatives (CSR (News - Alert)) of companies are adding a little human touch and personalizing behavior to perform good customer service that will result in a loyal customer base for them.
VeriShow—a Web-based live support and online collaboration tool—offers a solution to the different challenges websites face from the initial contact with a Web-visitor.
This solution allows users to present products, sell them online, and support the client even after the sale. It also gives users the option to videoconference and co-browse with a remote customer service representative to answer questions and to solve problems.
Now the users can get real-time sales support through “Live Help” button to the website so that customers can click to get live assistance from an agent.
VeriShow allows sales representatives to show their products and interact with the target audience. This allows the representative to focus his or her interaction on the personal interests of the clients. With growing importance on transforming customer communications, live support chat enables customer’s answers to their questions on the spot in real-time, which increases customers' satisfaction level.
Yuval Moed, co-founder and CEO of VeriShow and HBR Labs, said in a statement, “In a time of increased customer expectations, lengthy delays in email communications are becoming unacceptable. Many clients are hesitant to complete a purchase if they have even one unanswered question.”
VeriShow recognizes the power of live interactive tools to inspire customer satisfaction, build loyalty and ultimately generate economic value. By increasing the speed and productivity of tech support interactions, VeriShow decreases tech support costs and increases customer satisfaction.
”Clients see a live chat button on their sites, and feel reassured that they will have easy access to a live person,” said Moed.
Edited by Alisen Downey