Dirigosoft, a provider of customer interaction management solutions for small and medium-sized businesses announced today, the company has changed their name to Dirigo Telecommunications Inc.

 

The corporate name change better reflects the companies bid to provide SMBs with, "customer contact offerings that are intelligent and adaptable—without being cost prohibitive," Bill Hunt, president and COO of Dirigo Telecommunications commented in a statement.

 

Placing them in a position to promote growth for their customers, Dirigo Telecommunications is offering a line of products to resellers that, "offer the functionality necessary to grow with their clients' businesses- an option that was previously unavailable to this market," Hunt noted.

 

The iQueue, Dirigo's IP PBX (News - Alert) offering, introduced in October 2006 and previewed at the Internet Telephony Conference and Expo West, assists in the handling and control over calls and offers support for both traditional digital, and next generation IP voice services. The solution won "Best in Show" at the ITEXPO.

 

The solution provides all the advanced functionalities of an enterprise offering and expands the typically available PBX systems for smaller business, which do not include customer interaction management support with their capabilities, at an affordable, competitive price point.

 

Commenting on the uniqueness of Dirigo's offering in the market, Ed Gleason, president of Central Maine Communications, a Dirigo Telecommunications reseller, said, "iQueue is a unique solution for my customers who seek a low cost of ownership with the added ability to include enterprise-class features of automated call distribution."

 

The company also recently received 2006 Product of the Year awards from Customer Inter@ction Solutions magazine and INTERNET TELEPHONY magazine for the iQueue offering.

 

Commenting on the INTERNET TELEPHONY recognition, Rich Tehrani, TMC (News - Alert) President and Editor-in-Chief of INTERNET TELEPHONY magazine said, “These companies have proven they are committed to quality and excellence while addressing real needs in the marketplace.  We’re proud to honor their hard work and accomplishments.”

 

The Customer Inter@action Solutions 2006 Product of the Year award winners were selected based on their product's vision, leadership and attention to detail. Winners represent the best in the industry and acknowledge proven commitment to quality and enhancement in technologies for the call center and CRM space.

 

Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions Magazine commented, “These companies have proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them.  We’re proud to honor their hard work and accomplishments.”

 

Be sure to stop by and visit the newly named company at the upcoming INTERNET TELEPHONY Conference & Expo East, January 23-26, 2007 in Fort Lauderdale, Florida BOOTH  # 711 . And while you’re waiting for the show to begin, check out Rich Tehrani’s analysis of the communications industry in 2007.