Some of the best inventions in life have been improved by the addition of simple things. The car's value got better with things like the intermittent windshield wiper, the radio, and the GPS navigation system. Sometimes a device can be improved just by adding a clock to it. TeamSupport, meanwhile, showed how big improvements can come from simple developments with a new addition to its eponymous software, bringing in a new calendar feature that offered plenty of new value.
With the new calendar feature, TeamSupport users can not only create, but also see at a glance ticket due dates to know what's going on when. Customer and ticket reminders can be added to the calendar as well, and the calendar's functions can even go into issues of standard internal maintenance, like project dates and support rotation scheduling systems. The TeamSupport calendar can be integrated with calendars that may currently be in use like Outlook's, and offers several different views to provide the most appropriate look at the upcoming schedule. When new developments take place in the system—like reminders or due dates for tickets—the resulting change is automatically added to the calendar, helping to cut down on human error in data entry.
According to TeamSupport CEO Robert C. Johnson, the calendar feature has been something that's been in the works for some time now, with the delay due to the desire to get the system just right rather than release a less-than-perfect version just for the sake of having a calendar. Those interested in giving the new system a try can sign up for a free 14-day trial out at TeamSupport's website.
It would be easy to brush this off as being “just” a calendar function, but the calendar function itself comes with quite a bit of additional functionality to it. In customer service functions, it can be easy to lose track of who called when, and thus, whose call has been waiting longer for resolution than it should be. A system like this likely would provide quite a bit of help in determining when follow-up calling should be done or when issues connected to the account should be addressed. This is particularly important in high-volume operations; getting a better handle on who's calling when and about what can mean the difference between a satisfied customer and an unhappy rant on Facebook (News - Alert).
Providing the best in customer service these days isn't always easy, but it's never been more important. With customers having more options than ever in where to get the things said customers need and / or want, getting customers into a particular business or back to that business often hinges on who can offer the best overall experience. Customer experience is in large part framed by customer service, so a system like TeamSupport's may well make that little extra difference that keeps customers coming back.
Edited by Maurice Nagle