The days of siloed operation must come to a screeching halt. As we’ve seen repeatedly in industry news, collaboration is a necessary piece to providing exceptional customer service. Recently, TeamSupport released an option for enterprises to help them provide customers with a means to successfully manage multiple campaigns as well as manage customer data in a secure and effective way.
Product Lines is the newest release from TeamSupport, the Dallas-based customer service software developer. The feature provides information access to team members by division and allows executives a bird’s eye view of operations across divisions, helping companies with multiple product groups remain organized and efficient. Executives can view overall company performance or hone in on specific performance metrics by creating a report at the click of a button.
"Product Lines provide a unique capability by enabling companies to combine multiple products into distinct product families or brands for support and help desk purposes," said Robert C. Johnson, CEO of TeamSupport.
The feature gives the enterprise a means for branded communications to customers to maintain a consistent experience during the customer journey.
Johnson noted, “Like all TeamSupport features, Product Lines was designed to meet real-world customer needs, and it has been tested at scale, including with a large technology company that currently uses it to deliver a consistent brand experience to customers across multiple corporate divisions."
The ability to present an organized and unified front of support deters customer confusion, dissatisfaction and overall poor customer service. TeamSupport developed its cloud-based help desk and service based application to provide support to the front lines of B2B business, and with this recent release it provides a way for each player to focus on their playbook while the big picture is pieced together one successful support interaction at a time.
Edited by Dominick Sorrentino