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Customer Service Software: Now Putting a Face with a Name

TMCnews Featured Article

August 05, 2015

Customer Service Software: Now Putting a Face with a Name

By Maurice Nagle, Web Editor

Many times in the modern enterprise we send hundreds of emails to people we’ve never met. We call companies for assistance, but again, there is no connection to this living breathing person on the other end of the line. Well, recently, industry leading B2B customer service support software developer TeamSupport released a new product, which will aid in improving this relationship and literally put a face with a name.

The new product, Customer Insight, will grab information that is publicly accessible (LinkedIn (News - Alert), for example) and offer agents a full image of the customer. The new customer software solution adds images and profile data from LinkedIn and populates the customer’s file with company information, allowing agents and customers have more “personable” interactions.

"Business success is all about building strong relationships, and it helps people connect when they can put a face with a name," said Robert C. Johnson, CEO of TeamSupport. "Customer Insights helps support agents get to know their customers better and form closer relationships by pulling publicly available photos and information into the customer database. It helps agents get a better sense of the person on the other end of the line."

TeamSupport aims to provide B2B firms with customer service software solutions improving the way customer service is delivered. In this instance, Customer Insight provides the agent with a more complete customer portrait giving added insight to provide an exceptional level of service.

Today’s digital age may offer greater connectivity, but with each innovation comes less in the way of actual human connection. TeamSupport is providing greater context to customer service relationships, and improve that human element. And, with customer being king, any advantage that can be offered must be leveraged. For too long business has been dehumanized; the industry is past due for this type of solution. Well played TeamSupport.

Edited by Dominick Sorrentino

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