Amdocs (News - Alert) has supported service providers for over 30 years by improving customer experience, leveraging data and staying ahead of the technology curve. Already offering quite a complete portfolio of customer support software and services it seems the innovation never ends with Amdocs.
This week, Amdocs made an announcement that its Order Gateway (News - Alert) Service has launched. The new release is an industry-first, as it provides unification across all channels and in doing will provide reduced cost while allowing service providers to get to market faster and deliver customers a much more unified ad seamless experience.
As a leading provider of customer experience solutions, Amdocs will deliver unparalleled transparency into the ordering process, and allow for immediate improvement of efficiency and productivity across channels.
The service requires no change to any current systems in place and integrates with any business intelligence processes already implemented. The release offers improvement to processes in just a few short steps. First, the Amdocs Order Gateway service addresses the initial process of order entry and is followed by the Amdocs Order-to-Activation Service, which is responsible for fulfillment.
"Both the Amdocs Order Gateway service and the Amdocs Order-to-Activation service replace the manual work of up to thousands of agents and tens of ordering centers with patent-registered technology and structured methodologies," said Eric Updyke, group president, Systems Integration and Operations, Amdocs. "As a result, we can provide our customers with end-to-end responsibility for the critical and typically fragmented ordering process, while delivering clear business KPIs."
This week’s announcement comes on the coattails of another recent release, the Amdocs Order Delivery Orchestration solution. A solution that is responsible for what the company refers to as, “processing and fulfillment of complex, enterprise orders, allowing service providers to better support their business customers and including orchestration of hybrid orders of both network-based and virtual services.”
Amdocs shines by making its partners look good, that is no surprise but it all begins with improving the customer experience through its customer support software and services. By putting a priority on the customer and innovation Amdocs has created its recipe for success, and it tastes good.
Edited by Stefania Viscusi