No matter how big or small the business, having great customer service has now become the differentiator for consumers when choosing a company. Since the introduction of the Internet and social media, consumers and organizations have been empowered with technologies that allows them to make informed real-time decisions. Based on reviews from other customers or people in their social circle, they will decide to choose one company over another. Therefore, being recognized for providing superior customer service has more value than ever. OneStream Software LLC, provider of Corporate Performance Management (CPM) solutions for large enterprises, has announced the customer service and support it provides now ranks in the top percentile with its OneStream 360 platform.
As part of business intelligence (BI) CPM – also known as business performance management (BPM) or enterprise performance management (EPM) – provides the monitoring and managing of an organization’s performance based on KPIs specific to each organization. This can include revenue, return on investment (ROI), overhead, and operational costs.
According to the company, the client support it provides has changed the nature of customer expectation in the CPM sector by delivering exceptional services, while still offering quality corporate performance management solutions.
“As the value of personal customer service experience continues to grow, so does the role of the OneStream support center. Our OneStream 360 support mission is simple - we will solve any problem, answer any question all while eliminating frustration and focusing on customer success,” says Tom Shea, President of OneStream Software.
The OneStream 360 platform provides 24/7 live technical support, hands-on training and access to a searchable repository for all OneStream information along with a centralized portal to communicate and interact with the OneStream community. This type of transparency allows customers, who are increasingly looking to find solutions on their own, to not depend on a call center or support services. However, if they can’t find the solution on their own, they can always call the round the clock live tech support. This not only offers more options, but if all the information is readily available, it dramatically lowers the cost of call center operations, because the need to call a live agent won’t be necessary.
OneStream 360 is designed to eliminate the fractured structures of traditional customer centers. This platform has an all-encompassing support and information network to deliver the right answer at the right time for its customers. By eliminating the departmental lines, it has created a solution that has one unified team to provide any answer its customers might have without playing telephone tag (News - Alert) with different representatives.
The data-driven world we currently live in now demands every piece of information within an enterprise to be scrutinized in order to find weaknesses and devise answers to improve overall operations. The OneStream 360 solution has taken the principles of CPM software and applied it to its customer support, thereby ensuring its clienteles will always get the answers to their problems with greater efficiency.
Edited by Maurice Nagle