Whenever a subscriber signs up for a broadband service, an initial process called device provisioning takes place, as the device used to access a service is “registered” by the provider. On reboot or during troubleshooting some or all of the device provisioning process may be repeated.
Because device provisioning is so integral to the successful delivery of broadband services, using up-to-date technologies is vital for providers. A provider must carefully consider the device provisioning solution provided, and weigh a number of important factors.
Three of the most popular technologies used for device provisioning are Session Initiation Protocol (News - Alert) (SIP), PacketCable and DOCSIS, depending on the type of service being delivered.
SIP is a signaling protocol used for setting up and tearing down real-time communications sessions (voice, instant messaging, etc.). PacketCable is a standards definition maintained by CableLabs (News - Alert), designed for the cable TV industry; it’s used for real-time multimedia services delivered using cable networks. DOCSIS, which stands for Data Over Cable Service Interface Specification is also developed by CableLabs, and defines both communications and operation support interface requirement for data over cable systems.
These technologies are used to meet customer expectations for speedy device provisioning (no-one wants to wait around for long while a broadband router connects to the provider network) and as a result to maximize average revenue per user (ARPU) for the provider.
For providers, the main considerations when choosing a device provisioning system are reliability and speed, ability to deploy devices that match business model, accurate billing, and the ability to control costs by reducing administration tasks and truck rolls for customer support.
An example of a device provisioning system that combines multiple technologies to deliver maximum value is Incognito Software’s Broadband Command Center. This is a turnkey device provisioning system geared toward small and medium-sized operators who are seeking a way to reduce the time, cost and complexity associated with deploying broadband services like high speed data, VoIP, and video.
Broadband Command Center is optimized to provide highly automated deployments for reducing costs, and to offer enhanced reliability that’s so important to attracting and retaining subscribers. This solution comes in two editions (cable and DSL), and a additional product, SIP Deployment Server, is also available to take advantage of that technology for delivering efficient device provisioning.
To learn more about the challenges broadband providers face and the solutions they’re using, please visit the Device Provisioning channel on TMCnet.com, brought to you by Incognito Software.
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Mae Kowalke is senior editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae's articles, please visit her columnist page. She also blogs for TMCnet here.
Edited by Mae Kowalke