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Counties Report Business Drivers For ECaTS


TMCnews Featured Article

September 17, 2010

Counties Report Business Drivers For ECaTS

By David Sims, TMCnet Contributing Editor

According to a recent white paper from ECaTS, counties are reporting certain business drivers for ECaTS.

These include providing a clear understanding of call volume across the entire county, the availability of call handling loads at different time intervals which allows, ECaTS officials say, for “better decisions when modifying call routing across the County.”

The comparative analysis feature allows the county managers to see their best PSAPs and work with those PSAPs that require more coaching/help, and the validation of funding/position requests are now supported by actual call volume and call handling statistics.

Some users are also saying that the simplicity of data reporting for complex handling and call type analysis is “simplified by a centralized Web-based repository.”

ECaTS is delivered to PSAPs, Counties and States as a service with Direct Technology providing managed services, hosting and support for all pieces of the tool. “Every aspect of the application is monitored including data collection and transfer points, the health of our databases, web services,” and others, company officials say: “With our 24x7 monitoring and internal helpdesk we guarantee our 0% data loss model.”

The product is also billed as having the ability to generate simple and complex reports with a click of a button directly over a Web browser with no specialized software installed at any machine, the ability to generate those reports from anywhere with an Internet connection, the ability to obtain 911 call statistics information at all levels – “from the call itself, to the PSAP, to the County or the entire State in a matter of seconds,” company officials say, as well as analyze State’s overall 911 answer time performance to determine if PSAPs are performing at acceptable levels.

The product can also analyze a PSAP’s call taking volume and trunk statistics to determine hardware/station requirements, such as “Do they need more positions to answer the call volume?”

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

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