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E911 Hosted Solutions: 911 ETC Brings Solution to Consumer Packaged Goods Firm


TMCnews Featured Article

July 28, 2009

E911 Hosted Solutions: 911 ETC Brings Solution to Consumer Packaged Goods Firm

By Amy Tierney, TMCnet Web Editor

As businesses continue to turn to IP-based systems for voice communications, more organizations realize the importance of enhanced 911, or “E911” services and implementing the technology efficiently.
911 ETC, an Everett, Wash.-based E911 hosted solutions provider, helped a global consumer packaged goods manufacturer implement an E911 solution immediately after company officials discovered the business didn’t comply with 911 legislation in many states. The company determined that if it was going to cover certain sites with E911 service, it needed to supply the same level of safety to all of their offices.

The health and hygiene company learned of the glitch in its 911 system after hearing about recent legislation on the issue. Its biggest hurdle was to properly set up the PS/ALI accounts in the various states and populate accurate location information. And with operations in 35 nations, the company needed an E911 vendor to move fast and manage the entire project. So, it sought a solution that offered a quick turn-around and efficient cost through 911 ETC.
The hosted E911 solutions provider deployed the "Crisis Connect" solution, which helps businesses maintain a safe working environment for employees, contractors and guests by building and automatically updating the E911 data that authorities need to find the location of a phone extension placing an emergency call. The solution uses Avaya Site Administration, a systems maintenance application for Avaya (News - Alert) telephony solutions. With it, a systems administrator can update E911 data while performing routine move, add and change activity.
In addition, 911 ETC wrote a custom loader for each of the different sites, allowing its client to use current internal processes for E911 updates. As part of its service, 911 ETC flags any changes and sends them to the live 911 database. The company also intercepts and corrects any errors the 911 database receives, E911 officials said.
The work to implement the solution acorss multiple locations wasn’t a difficult task.
“Because 911 ETC’s solution is Software-as-a-Service based, it made it possible to manage and implement 14 sites for this client concurrently, quickly and efficiently,” Mike Anderson, national sales manager, for 911 ETC, told TMCnet.
The hosted E911 solutions company said it is continuing to turn up sites for its client and expects to complete the project this year.

Amy Tierney is a Web editor for TMCnet, covering unified communications, telepresence, IP communications industry trends and mobile technologies. To read more of Amy's articles, please visit her columnist page.

Edited by Michael Dinan

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