TMCnews Featured Article
September 03, 2010
911 ETC and ECaTS Offer Next-Generation Solutions for Today's Emergencies
By Susan J. Campbell, TMCnet Contributing Editor
Technology advancements today have created a demand for more effective 9-1-1 response systems. In addition to the need for Enhanced 9-1-1 (E9-1-1), there also needs to be comprehensive solutions that capture and report on emergency response services.
Solutions from Direct Technology offers ECaTS products and services that enable 9-1-1 and Public Safety providers to leverage the Internet to capture real-time statistics from any PSAP in their jurisdiction. With the use of an Internet browser and ECaTS, these agencies can produce standard reports and fully customizable reports for both call detail records and trunk usage.
This universal reporting product is completely vendor independent, allowing the organization to seamlessly report County, State or PSAP’s call statistics from one web-based location. The solution currently supports Plant Equipment, CML, Positron, Nortel Meridian, Motorola (News - Alert), TCI, Xtend, 911 Inc and a number of others.ECaTS enables the organization or agency to answer legislative requests for the State, County or Jurisdiction. The solution will gather statistics from all PSAPs to integrate the information into one report.
The ECaTS solution can replace existing reporting software and will also provide unique Telco statistics, including speed of answer and volume analysis. ECaTS also enables regional and county managers to analyze and compare one or multiple PSAPs and perform trend analysis for budget planning. The solution can also be used to follow the life of an E9-1-1 call as it transfers from one PSAP to another.
This will help managers to better understand traffic flows into and out of their jurisdiction and ensure PSAPs are complying with the 90/10 rule.
The perfect partner for this solution to continue to drive overall responsiveness and protect the people is 911 ETC. This company exists to provide companies with the ability to protect their people. 911 ETC solutions help companies to embrace emerging technologies in order to provide a total, single-point solution for enhanced 9-1-1 for both TDM and VoIP.
911 ETC offers a fully automated SaaS (News - Alert) solution that allows for the creation of an interface with virtually any administration platform used today. As a result, this provides clients with a cost-effective and simple-to-implement solution. The company’s expertise in the industry and strategic VoIP partnerships allow 911 ETC to quickly recommend the best solution, implement the plan and continue to maintain the E9-1-1 database.
E9-1-1 is the only way to ensure first responders can reach those in disparate locations, communicating via cell phone or simply unsure of their location.
With the implementation of next-generation technologies like the ECaTS and solutions from 911 ETC, 9-1-1 centers and companies can work together to protect what matters most – the people.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Stefania Viscusi