The spoked wheel was invented thousands of years ago and is still being used today. Granted, it has been “reinvented” several times to meet new requirements. The same applies to converged messaging and government imposed compliance rules.
In the 21st Century, compliance has lots of meanings, including Sarbanes-Oxley, HIPAA, PCI (News - Alert) or simply the proprietary rules of compliance for integrating an application with another converged messaging component. A major factor with 21st Century Compliance is the rapid rate of change. You no longer have thousands of years to make changes -- you may be lucky to have a thousand days.
Not only are the timelines shortened, but the demands are even greater now that customers understand how (UC) can improve their bottom line. Fax over IP, VoIP, Virtual Offices and hosted services can all improve productivity and while providing mobility to all employees.
Certainly voice communications took a major shift in the 21st Century with the introduction and acceptance of VoIP. Companies like Avaya (News - Alert) introduced VoIP PBXs early in the last decade and have since added products to provide a full suite of UC components, including video and conferencing, contact center infrastructure and products from 3rd party vendors. Even the traditional fax machine has seen its market transition into an dependent technology and products like FaxCore’s (News - Alert) Evolution eV5 are now critical components of a . Customers expect their to be integrated into the UC infrastructure as well.
Of course, the various components must be marketed in a professional fashion. They must also integrate smoothly. Some key vendors have, therefore, developed their own rules of compliance. The Avaya DevConnect (News - Alert) program is an initiative to develop market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a long-time DevConnect Technology Partner, Avaya and FaxCore engineers work together through formalized joint testing programs to ensure ongoing across our respective portfolios. Our successful DevConnect compliance testing allows FaxCore to be featured in the Avaya DevConnect Marketplace (www.devconnectmarketplace.com).
We did not reinvent the wheel but we did make sure it fits properly on the Avaya wagon.
Max Schroeder (News - Alert) is senior vice president of FaxCore Inc. (www.faxcore.com) and managing director of the DPCF.
Edited by Blaise McNamee