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Outfitting a Contact Center With Headsets in 3 Simple Steps


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May 27, 2008

Outfitting a Contact Center With Headsets in 3 Simple Steps

By Stefania Viscusi, Assignment Desk Editor


Headsets are an essential tool for office workers and contact center environments. Headsets provide agents with the ability to efficiently multi-task and manage large call volumes.

Chances are most who are reading this may have had a bad experience with a headset in the past. The good news is that Sennheiser, a manufacturer of acoustic solutions, has made it easy and pleasurable to outfit each office or call center agent with the headset of their dreams. The day of direct-connect headsets with universal compatibility, OSHA compliance, call-center-tested durability and razor sharp acoustics, has arrived.

Having choices in headsets is important. Contact centers are also employers, and should take advantage of the easy process Sennheiser has created for implementing a customized headset solution that helps make agents happy.
The following is a 3 step guide for selecting the right headset.
Step One -

Determine your needs and compatibility. What is important to you in a headset? Single Ear Cup vs. Dual? Noise cancelling vs. Omni? Neckband vs. Headband? Cisco Phones or Avaya (News - Alert)?

You can take a look at each model and determine your ideal connection solution at in a few mouse clicks. What used to take several phone calls and visits from sales personnel can now be done on a PC at any time of the day.
Step Two -

Here is the fun part-- want to take your customized solution for a test-drive? Contact Sennheiser USA at +1 877-SENNHEISER and if qualified, get a trial-demo of your ideal solution sent directly to your contact center.
Step Three -

Unbox the headset, plug it into your phone and start making high quality calls. Note the clarity and comfort, and how it improves the quality and efficiency of each call. Imagine cleaner, clearer calls that require less time due to repetition for your entire contact center.
Taking a few moments to choose the right headset for your call center can make a dramatic difference in productivity and the overall experiences for both the agents and callers. To get a jump-start on a better contact center today:
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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