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Hosted Call Center Solutions Provider TouchStar Offering New Data Exchange Solution

Hosted Call Center Solutions Provider TouchStar Offering New Data Exchange Solution

November 02, 2007
By Patrick Barnard, Group Managing Editor, TMCnet

Call center solutions provider TouchStar (News - Alert) has teamed up with file exchange solutions provider DataRose to deliver the first integrated data exchange solution for call centers. With this new, web-based, turnkey solution, call centers can easily exchange and manage real time data with their business partners.

This hosted solution is ideal for collections firms, fundraisers and telemarketers who must provide their clients with performance reports and account updates in real time. It offers the ability to analyze and report on status, activity, and results via a secure web based application.

“The transfer of real time data is one of the most difficult problems for businesses,” said Jonathan Cleary, CEO of DataRose, in a press release. “We are changing the collections and call center industries for the better by reducing time delays, development costs, and human errors. We are also providing our partners with real them information to make better business decisions.”

According to the two companies, this easy-to-implement solution eliminates custom development costs, time delays, and human errors while improving data security and the ability to make real time decisions. In addition to facilitating automatic and secure data transfer, it also offers data translation, verification of transfer, verification of receipt, and real time account updates.

This solution will be of particular value to companies dealing in collections, as debt forwarders and debt collectors frequently experience problems transferring data in real time. Now, collections firms can accelerate and increase collections, improve workflow efficiency, and reduce operating costs through the elimination of incompatibility problems and time delays.

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Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for TMCnet. To see more of his articles, please visit Patrick Barnard’s columnist page.

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