Five9 (News - Alert), a provider of hosted contact center solutions and on-demand call center software, recently announced the latest release of its cloud contact center software. The release comes on the heels of Five9’s recognition as an AlwaysOn OnDemand Top 100 winner.
Five9 has been leading the charge in taking companies’ customer service, sales, and marketing contact centers to cloud. Its hosted contact center solutions handles both inbound and outbound call services, offering a plethora of blended contact center features, including on-demand interactive voice response (IVR), automatic call distribution (ACD), customer relationship management (CRM), active call monitoring, and advanced reporting capabilities.
The latest release expands this list of versatile features, with a new mobile supervisor app for the iPad, enhanced multi-channel capabilities, expanded PCI (News - Alert) options, and support for Mac environments. These enhancements come in direct response to client feedback and growing market demand, keeping well ahead of evolving contact center trends.
“At Five9 we are aggressively extending our solution footprint, and enhancing our cloud partnerships. These are key milestones in our journey to provide clients with the most robust cloud contact center software and ecosystem,” said Mike Burkland, president and CEO of Five9, in a statement.
Five9 recently raised $34.5 million in private funding from SAP (News - Alert) Ventures and other joint investors, comprised of $22 million in series D equity and $12.5 million in bank revolver debt provided by City Nation Bank. The new funding combined with this new release is poised to add to Five9’s already burgeoning compound annual growth rate (CAGR) of 50 percent and further increase its impressive number of clients served (currently sitting at over 1,800). With over three billion call center interactions handled annually, Five9 hopes to continue along the path of success by adapting the latest cloud technologies for the contact center.
Stay tuned to TMCnet for a more focused look at these new capabilities and their impact on the hosted contact center in the weeks to come!
Edited by Jamie Epstein