Comtel, a voice and data services provider from Western New York, has added hosted PBX to its menu of services. The hosted PBX solution will serve call centers, businesses, local retail stores and offices by providing VoIP hosting.
“Comtel is the only company in Western New York that offers premise-based, cloud-based hosted and wireless telephone solutions for businesses,” David Adams, owner and president of Comtel, stated in a press release. “This investment allows us to add value and save money to any customer in town.”
With Comtel VoIP, customers receive a variety of services including call queuing, caller ID, voicemail to email, simultaneous ring, call reporting and logging. According to the company, this hosted PBX solution can save organizations up to 50 percent off of their telephone equipment purchases. Thanks to a web interface, customers can change their services locally, or they can be changed remotely by Comtel staff.
The hosted PBX (News - Alert) call center is housed in a Level 3 facility, ensuring redundancy and business continuity. The secure center also ensures that customers have around-the-clock access to their phones, guaranteeing that important messages are collected at all hours.
Many companies are switching to hosted PBX to slash both equipment expenditures and telephone bills. With hosted PBX, small businesses get high-quality phone services, like auto-attendant answering and other advanced features, which would only have been accessible for much larger corporations in the past. Fax to email, free audio conferencing and call recording are just some of the features that small businesses will get from a hosted PBX service.
Comtel also places business VoIP services on a completely private IP network. This private network provides maximum security and reliability, delivering communication over a connection that dynamically allocates both voice and data services. Hosted PBX also means no closet filled with equipment and no manual resetting of equipment for special announcements or for call forwarding. SIP trunking provides voice connections over a data line for increased bandwidth and better quality.
Currently, Comtel’s hosted PBX services are dedicated to the Buffalo, New York, metro area and other Western New York towns. Their home office is located in Tonawanda, New York.
Edited by Jennifer Russell