The American dream often requires a fresh way at looking at challenges. Developing solutions can rely on traditional methods or employ new and innovative ways to accomplish the same thing. While the outcome may be the same, the way in which we get there can vary based on a number of different variables.
Consider business communications. The typical business has for years relied on traditional communications methods to stay in touch with customers, partners, colleagues and prospects. The ability to be available at all times is critical, but also challenging without access to mobile solutions and virtual technologies.
Today, we have both, removing the barriers that once kept us out of certain markets or believing we had to remain focused on the current available infrastructure. Such beliefs kept certain opportunities out of reach and forced decisions that led to less than positive outcomes. A recent 8x8 blog explored how such a situation did not have to be a reality for one insurance agent seeking to leverage a new and exciting opportunity.
Working for Farmers, this particular agent is now a customer of 8x8 (News - Alert) that realized just how valuable the communications provider can be when challenges arise. The agent had the opportunity to take over an insurance office located in Texas. Living in California, he wasn’t in a position that he could immediately uproot his family and move. Instead, he needed an effective way to work in both states, seamlessly.
Commuting back and forth was important for the family; being able to stay in touch with all customers was important for the business. The agent needed a way to stay in touch with all customers, regardless of his location at any given time. When he turned to 8x8 for help, he received the solution and support he needed to make his new arrangement work.
VoIP phones were set up in the Texas office, while another mobile device traveled with the agent when en route to California. Simply plugging in the phone in either location meant that calls came through easily without any problems. As a result, it didn’t matter where the agent was at any given time; he was always available for customers.
This story exemplifies the value that VoIP brings to today’s workforce. The traditional boundaries that once defined the workday or the work location no longer exist. Communications solutions that support a new and innovative way of doing things will continue to dominate demand and companies like 8x8 will be ready to reap the rewards.
Edited by Rachel Ramsey