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IP Phone Maker Success Driven by Quality of Experience

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TMCnews Featured Article


July 27, 2012

IP Phone Maker Success Driven by Quality of Experience

By Susan J. Campbell, TMCnet Contributing Editor


In our ultra connected corporate environment, you would be hard-pressed to find an organization still operating “off the grid.” Companies ignoring new innovations in technology have difficulty surviving in this always-on economy. The corporate environment also often means the connected environment – the network, the phones and all mobile devices are all connected to the same infrastructure to ensure consistent and streamlined communications.

To that end, the opportunities continue to evolve for the IP phone maker. This Biz Community report visits a common topic – the usability and quality of VoIP. This routing of voice communications over the Internet connection allows ultimate unified communications as it allows anyone with access to the Internet to use that connection as a telephone line. The amount of available bandwidth determines the quality of the call – and it doesn’t hurt to have a reliable service provider in place.

With access to the right gear and service provider, VoIP can help improve perception for the IP phone maker as it delivers great quality and reliability. As long as the user is connected to the Internet, he or she will never miss a call. And, reliable VoIP service providers offer a number of value-added services users have come to expect from the standard desk phone, including call waiting, call forwarding, speed dialing, voicemail, conferencing and more.

For the IP phone maker targeting the South African market, a number of service providers already exist, many of them offering VoIP services to meet the needs of an expanding base. Like customers in any other market, those in South Africa are advised to narrow their provider choices by considering features such as quality of voice according to MOS scores, hosted versus onsite VoIP equipment, hardware provisioning for reliable and consistent connectivity, the number of porting services and potential bandwidth enhancements.

Services providers rely on IP phone makers to provide the necessary equipment to support a wide range of Internet routers, VoIP services, IP phones and any other related equipment needed to provision the VoIP services. With the right tools and provider support, business owners can easily set up access to reliable VoIP telephony.

This access guarantees clear connections on an IP phone maker device, minimizing the distance between callers and eliminating much of the cost associated with international communications. With easy access to VoIP, businesses of all sizes can enjoy reliable, available, easy-to-use and inexpensive communications with clear quality calls.


Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Rachel Ramsey







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