To expand its efforts in providing unmatched customer service, M5 Networks (News - Alert), provider of business phone systems, has launched M5 Help, a one-touch help button allowing its business clients immediate access to a support team directly from their Cisco (News - Alert) IP Phone.
The days of looking up a phone number or requesting a call back are over. The new help button instantly connects users with customer support. Clients with a Cisco phone can simply press the “?” key to speak with a member of the support team whether they have an urgent matter or just a question.
The M5 Help also opens a support case for frequently asked questions. If a user has a general question, they can press the one-touch help button to choose a support case. A member of M5’s support team will be notified about the question and the details will be logged in Salesforce.com’s case management system. The specifics of the call are then immediately available, so that the issue can be quickly identified and resolved, according to M5 Networks.
“More and more technology companies we admire, OnStar is a great example, are realizing that the best interface on the planet is a human being.” said Dan Hoffman (News - Alert), CEO of M5 Networks. “Our hosted VoIP phones have thousands of powerful features and we are committed to helping people get real impact out of them. Having an expert one-button away helps to make that happen.”
M5 Help signals a commitment to providing a truly managed solution at a time when most businesses are introducing additional layers between their customers and live support professionals. The new offering enables users to reach an M5 support expert by just the push of a button.
"M5 Help" is a part of M5's continued pursuit to provide industry-leading hosted, managed VoIP and innovative support for their clients, according to officials at M5 Networks. Instead of putting greater digital distance between the company and its clients, it will greatly simplify and accelerate customer service, enabling one-button access to M5’s expert support team – not just an automated system, but a human voice.
M5 Help is now available to all M5 customers on the Call Conductor platform at no additional cost. For more details, visit M5 Support.
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Stefanie Mosca is a Web editor for TMCnet. Previously she worked as a freelance copy editor for Digital Surgeons LLC. She holds a master's degree in journalism from Quinnipiac University and a bachelor's degree in communication from the University of New Haven. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell