Angel.com, a provider of on-demand call center and interactive voice response (IVR
) solutions, is partnering with biometric verification technology company VoiceVerified (News - Alert).
Angel.com will be distributing VoiceVerified’s authentication technology as part of its hosted IVR and call center offerings.
"As a leader in business voice solutions, we are delighted to announce our partnership with VoiceVerified," said Michael Zirngibl (News - Alert), president and CEO of Angel.com. "The integration of voice authentication technology with our IVR and call center solutions reinforces Angel.com's ongoing commitment to driving a personalized and efficient experience—for both our customers and their callers."
VoiceVerified's authentication technology gives callers the ability to access account information without the use of passwords, PINs, or personal information to confirm identity. Rather, VoiceVerified technology is able to analyze an individual's voiceprint to grant access to information through their unforgettable password. Voiceprints are said to be as unique as fingerprints. Callers verbally repeat a few random digits into the IVR and their caller identity is verified immediately by matching the voiceprint with one that has been stored previously.
VoiceVerified's biometric voice authentication technology helps IVR providers like Angel.com to offer money-saving solutions and improve the quality, efficiency, and security of their call centers.
"With VoiceVerified's biometric voice authentication technology, IVR providers such as Angel.com can help companies save money while improving the quality, efficiency and security of their call centers," said David Standig, executive vice president of business development, VoiceVerified.
VoiceVerified's patented speaker authentication technology will help Angel.com customers to maximize call center productivity. This is done by facilitating customer self-service and reducing the need for manual identity verification. Some organizations have found that the reduction in caller identification time can be reduced by as much as 30 seconds for each call.
Thus, the speaker authentication system reduces call handling times, caller wait times and call abandon rates without sacrificing security. Zirngibl said that speaker authentication technology was an important step toward delivering an intelligent and customer-friendly IVR solution.
Angel.com solutions serve organizations of various sizes, helping them to address business trouble spots using voice technology.
Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.
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Interactive Voice Response (IVR) |X|
|A hardware- or software-based computer system that enables incoming callers to interact with voice prompts or verbal commands....more|
Internet Protocol (IP) |X|
|IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more|