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Survey & Ballot Systems Unveils Phone Voting and Interactive Voice Response Services
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Survey & Ballot Systems Unveils Phone Voting and Interactive Voice Response Services

February 19, 2014

  By Jayashree Adkoli, TMCnet Contributor

Voting processes are always considered the most diplomatic way of choosing the best of breed, be it a leader or any entity. It would be very convenient if voting processes are brought to mobile devices or are available at voters’ fingertips.

In an effort to provide such a convenience to voters, Survey & Ballot Systems (SBS), a provider of election services and secure Internet voting systems, has added phone voting and interactive voice response (IVR) systems for its DirectVotePlus line of election services.

In one of the company’s blogs, Tim Madsen of SBS quoted that the newly released phone voting and IVR possibilities for its DirectVotePlus’ services makes member voting as easy as picking up the phone.

With the help of SBS’ phone voting systems, voters will have access to personalized phone ballots based on assigned passcode data, and are even guided through the process by recorded prompts.

The company said that participation could be completed by both touch-tone keypad and voice command technologies. Authentication procedures eliminate duplicated voting, while a verifiable level of security exists for auditing purposes.

“Giving organizations the power to connect with members through voting in the most convenient ways possible is what SBS is all about,” said Jon Westerhaus, president at SBS, in a statement. “With the development of phone voting and IVR systems, we allow all types of member organizations to deliver a personalized, professional and secure voting experience with 24 hours’ access right from any touch-tone phone.”

The DirectVotePlus is a third-party managed election service. This secure hybrid voting process and tabulation procedure includes a custom blend of Web, phone, paper and on-site voting processes based on the precise election specifications, ideas and requests.

According to Tim Madsen in the blog, SBS worked with the client organization to provide voters with login information to access a personalized phone ballot based on their member information. Then, members could place a call for voting, guided through the process by recorded prompts.

During the voting process, voters can use voice commands or their touch-tone keypads to make their voting selections, cited Madsen.

Apart from voting for an enterprise, the new phone voting systems can also be set up for automated awareness campaigns, voter intent surveys and invitations that route members into their phone ballots.

In addition, SBS’ phone voting systems even allows voters to review their ballot selections before final submission. It can even increase member election participation.

According to sources, the DirectVotePlus phone and IVR elections are developed, tested and overseen by SBS client service staff and can be integrated with any other SBS election media. 

Edited by Rory J. Thompson
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