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SpeechStorm Partners with GM Voices to Enhance IVR and Mobile Solutions
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SpeechStorm Partners with GM Voices to Enhance IVR and Mobile Solutions

May 30, 2014

  By Mandira Srivastava, TMCnet Contributor

SpeechStorm (News - Alert), a company in mobile and voice customer service, has signed a partnership with GM Voices, a producer of professionally recorded voice prompts for automated technologies and an expert in the provision of translation and localization services.

Under this partnership, SpeechStorm will expand its global reach and enhances delivery of innovative IVR to international markets.

Both the companies will work together to translate and localize SpeechStorm's user interface, as well as to develop locally-authentic voice persona recordings in multiple languages to support SpeechStorm's Personalized Interactive Voice Response (IVR) and mobile solutions.

Marcus Graham (News - Alert), CEO of GM Voices said, "They're setting a new standard for IVR personalization, and adding GM Voices' comprehensive voice recording and persona development expertise to the equation is a no-brainer as they expand their international footprint."

GM Voices (News - Alert) offers professional voice talent in more than 100 languages, in order to support the widening global reach of its product portfolio with the very best translation and localization services available.

On the other hand, SpeechStorm supports companies running voice applications in a number of different languages.

With localization, companies will be able to select their preferred language for the SpeechStorm Control Center, which provides an intuitive business user interface for all aspects of application design, deployment, testing and performance monitoring.

SpeechStorm CEO Oliver Lennon said in a statement, "This partnership will add great value for our customers, and the timing could not be better as we expand rapidly into new global markets. Using GM Voices' professional recordings will ensure that our solutions maintain their standard of excellence, no matter where and with what customer or audience we engage. The world really is our oyster through this tie-up!"

The partnership will deliver the first localizations that include Spanish and French. Further, German and Italian and Portuguese will be added in localization service either as opportunities arise, or in response to customer demand.

Edited by Rory J. Thompson
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