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Comcast Business Service Named Leader in Ethernet Services by Frost & Sullivan


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September 04, 2012

Comcast Business Service Named Leader in Ethernet Services by Frost & Sullivan

By Rory Lidstone, TMCnet Contributing Writer

Comcast Business Services recently won the 2012 North American Frost & Sullivan (News - Alert) Competitive Strategy Leadership Award for MSO Ethernet Services for its successful Ethernet services, which launched early last year.

In an official statement from Frost & Sullivan senior industry analyst Charles Carr, Comcast's (News - Alert) careful monitoring of the market and commitment to improving its Ethernet services were among the top factors for its winning the award.

"The company has the most extensive core network assets among the MSOs and an extremely dense metro fiber infrastructure," added Carr. “Comcast Business Services' Ethernet strategy includes a focused market segmentation approach, prospect evaluation and target prioritization, and early ongoing client education that empowers the business in decision-making. The company's strategy effectively incorporates specialized high-touch customer support resources, including local staff."

This must mean a great deal to Comcast, as it was considered behind the curve in terms of Ethernet services compared to competitors such as Cox Communications and Cablevision’s Optimum Lightpath (News - Alert) before launching them last year. Furthermore, its Ethernet services have allowed Comcast Business Services to penetrate the medium-sized business sector.

Comcast's Metro Ethernet offerings offer bandwidth from one Mbps all the way up to 10 Gbps that can be remotely scaled in increments of one, 10 and 100 Mbps or one Gbps. This ability to scale bandwidth capabilities is essential for cloud computing, business continuity, business process automation, software-as-a-service (SaaS (News - Alert)) and other applications.

Meanwhile, Metro Ethernet is offered in three classes of service, making it easy for the customer to choose the right package right from signup.

"The strong business support for Comcast as a transport, access and managed services provider is a clear indication of the company's ongoing success in the market and strong brand positioning in its target markets," said Carr.

In July, Comcast rolled out its VoiceEdge cloud-based voice and unified communications solution in the Houston region. This solution eliminates the need for on-site PBX (News - Alert) equipment or key systems, lowering monthly cost.

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Edited by Rich Steeves

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