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The Challenges of Managing a Mobile Network


Mobile Management Featured Article

January 03, 2008

The Challenges of Managing a Mobile Network

By Brian Solomon, TMCnet Web Editor

Managing a mobile network at a small and medium-sized business can be challenging. High bills, changing technology and obstacles to implementation are just a few of the issues. However, there are several things that can be done to better face the challenges of mobile management.

For example, the lack of next-generation wireless standards may have created some confusion, but it has also created competition and some amazing opportunities. Also, managing mobile operators is an important piece of the puzzle. Everyone may like to complain about what their wireless operators charge for services, but what are you willing to do about it other than complain?
Cellular bill management is of major importance. Policy control may be considered a “personal” business decision, but a combination of strength and finesse can be very effective nonetheless.
There are several important high-level decisions that must be made concerning mobile device management as part of a larger company-wide mobility policy. There are also several implementation options available for managing mobile devices.
One of the biggest priorities for mobile management, naturally, is security. Security starts with policy, but it doesn't end there. Mobile devices can be major security vulnerabilities. There simple steps for preventing wireless security breaches. Encryption, for example, is a critical technology not enough companies are using.
Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon’s columnist page
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