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Getting the Most Out of Mobile Device Management


Mobile Management Featured Article

March 11, 2008

Getting the Most Out of Mobile Device Management

By Brian Solomon, TMCnet Web Editor

There are many employees using handheld devices that contain sensitive company information. Even for a company that doesn';t offer handhelds to employees, that fact remains that these devices exist throughout the workplace. Multitasking employees usually employ their handhelds to store and access important corporate data. You can't afford to have that information on unsecured devices. Fortunately, mobile management solves this problem quickly and cost-effectively.

The implementation of mobile management lets you secure, configure, update and manage handheld devices. Automated updates that protect these devices and any data they store are received by the employees using them.
Proper mobile management reduces risk and cost. Password policies can be centrally administered and enforced, calling for passwords on all devices. Self-destruct or lockout capabilities can also be implemented for lost/stolen devices. Valuable corporate data can be protected, and even made available on the network for centralized backup. This allows you to remain compliant with government and corporate regulations. Also, other handheld configuration issues can be addressed through the definition of policies based on handheld characteristics and the subsequent application of those policies to groups of users or devices within the corporate directory.
Administration costs go up as a result of the increased time that is spent managing distribution of software, tracking assets and handling problems without up-to-date, detailed configuration information for handhelds. Money is lost and productivity declines when mobile workers need to perform maintenance, as well as configure their devices and support functions for their handhelds. If the employees happen to be mobile sales and service personnel, lost productivity is a reduction in time that could be spent in revenue generation.
MDM assists companies in addressing their mobile business needs by standardizing, deploying and managing device and software configurations across an entire enterprise. The services are delivered in such a way that optimizes the utilization of sporadic, low-bandwidth connectivity, through techniques like checkpoint restart, encryption, compression, delta technology and configurable bandwidth usage to guarantee rapid and secure delivery of resources.
Declines in productivity occur when employees need to troubleshoot handheld issues, install software or perform maintenance activities. By investing in the optimization of handheld management and support, an organization allows employees to remain focused on areas of expertise, and on getting their jobs done effectively–instead of spending hours dealing with their handhelds.
Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon’s columnist page
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