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Features to Look for in a Mobile Management Solution


Mobile Management Featured Article

October 15, 2008

Features to Look for in a Mobile Management Solution

By Anuradha Shukla, TMCnet Contributor

Mobile management solutions are designed to aid businesses manage and control wireless services and device-related issues. This kind of solution helps streamline accounting for mobile costs and determines charge-backs. Mobile management also involves telecom invoice processing, validation of charges against mobile inventory, and ensuring compliance with multiple carrier contracts.

A company looking to buy a mobile management solution should check to make sure it has the following capabilities: SaaS (News - Alert)+ based mobile and landline services platform,   mobile policy management, split billing and stipend management, advanced hierarchical procurement management, automated inventory and invoice management, and multi-currency/multi vendor tools.
SaaS+ based Mobile & Landline Services Platform
Businesses should search for platforms build on the SaaS+ model, one of the most advanced software services Web delivery mechanisms. Amtel's (News - Alert) TIMS platform is build on the SaaS+ model and is designed for landline and wireless integration from day one. Amtel’s clients don't have to invest in any hardware, software licenses, or software maintenance plans.
Mobile Policy Management
The solution should be able to offer comprehensive wireless policy Management. Amtel works with organization to set up groups based on job profile/ location/hierarchy; to establish procurement bundles of device and plans; and to build spend limits via policy templates for voice, data, text, roaming, international usage and more.
The system can also run policy audits and send monthly report to managers to flag constant outliers of the corporate mobile policy.
Split Billing and Stipend Management
Amtel’s TIMS platform allows organizations to institute a split billing or stipend model for end-user telecom charges and still keep them under corporate control. Companies have the option to choose whether to split the bill based on personal vs. corporate usage, fixed dollar value or voice, data charges, etc.
Advanced Hierarchical Procurement Management
Through advanced procurement module companies can easily centralize order management and make self service available to end users. They can enter the orders as per corporate policy set up in the system. Orders are electronically approved by the user's manager and then forwarded to the vendor with appropriate codes.
Amtel’s system allows hierarchical managers to approve their user’s orders / usage and more that leads to spend accountability & complete visibility of telecom orders and charges within an organization.
Automated Inventory and Invoice Management
All the key components of Telecom services are stored in inventory in terms of service addresses, service plans, speeds, allocations and more. Through Amtel’s system, the inventory is automatically updated with the orders module. Once the invoices are electronically brought into the system they are send to departmental heads for spend approval, and electronically audited against orders and contracts. They then split up into GL codes for cost allocation to accounts payable.
Amtel’s solution can be linked to both HR and financial software systems in the corporation for automated feeds. The company’s professional service teams can open billing tickets with the carriers for any discrepancy & follow its resolution for credits.
Multi-Currency, Multi Vendor System
Bringing all the information of distinct telecom vendors in one platform, Amtel’s TIMS system routes orders to sub group teams within the vendors for reliable order management. The system also enables organizations to track foreign invoices.

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Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Mae Kowalke

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