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Mobile VoIP Extends Capabilities to Emergency Response

TMCnews Featured Article

June 22, 2011

Mobile VoIP Extends Capabilities to Emergency Response

By Susan J. Campbell, TMCnet Contributing Editor

The proliferation of smartphones, tablet PCs and advanced handsets that allow for data connectivity are helping to drive the adoption of mobile VoIP. Consumers and business users are also finding that the associated cost savings and added functionality can contribute significantly to improved operations. When it comes to emergency response, mobile VoIP can also play an important role in advancing captured data.

In the mobile VoIP space, Rave Mobile Safety, a provider of safety software solutions, has announced that its Smart911 technology is enjoying rapid adoption nationwide. A great number of municipalities in states like Georgia, Illinois, Texas, Kentucky, North Carolina, Pennsylvania and South Carolina are finding this mobile VoIP solution to be ideal with today’s technology.

“When people call 911, something is generally wrong and they aren’t thinking clearly,” said Lisha Corn, 9-1-1 director of Henderson County, North Carolina. “Now we won’t have to spend valuable time during an emergency establishing the basics, and we can focus on the details of the emergency they are dealing with when they call.”

With Smart911 in place, citizens can enter personal information online. This information is then automatically available to a 9-1-1 call center representative in the event a 9-1-1 call is made. All counties are noticing the immediate benefits to this mobile VoIP solution as the additional data provided is far more extensive than that which is typically available to 9-1-1 call center reps. As a result, emergency response outcomes can be dramatically improved.

“For the city of Atlanta, our citizens demand and deserve a dependable 9-1-1 center that can support the community with a quick and accurate response during an emergency,” said Peter Aman, chief operating officer for the City of Atlanta, in a statement. “Today, when so many people use cell phones to communicate, it’s critical that we bridge the gap between our existing 9-1-1 technology and the technology used by our callers.”

“Once implemented, Smart911 will allow citizens to enter life-saving information, including their home addresses affiliated with their cell phone, information about allergies, disabilities or impairments, as well as photos of family members, allowing first responders to have more information when a 9-1-1 call is placed. This data will be delivered to our 9-1-1 center and will automatically display to the answering telecommunicator, whether the call originates from a citizen’s landline, VoIP, or mobile phone. More information means that we will be able to improve emergency outcomes and keep our city safe,” added Aman.

Within the mobile VoIP platform from Smart911, citizens can create a Safety Profile that can be made available to 9-1-1 call center reps through a secure website at The service is free for citizens and is paid for with existing 9-1-1 fees. And, this system is national so that once a citizen creates a Safety Profile, the included data can be delivered with a 9-1-1 call to any PSAP that has Smart911 deployed.

“We have always strived to have more information from members of the community with special needs,” said Steve Mitchell, Fire Chief of Owensboro, Kentucky. “With Smart911 we now have the information beforehand and have a technology that helps us talk with these individuals.”

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Susan J. Campbell is a contributing editor for TMCnet and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Jennifer Russell

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