What goals have you established for 2015? Do they include growth, a reduction in expenses and a plan for increased efficiency? All are healthy goals and common for beginning another new year. If you had the same goals last year, were you able to achieve any level of success? Did you implement any new technologies to help along the way? If not, this may be the year to make the investment.
For some, that investment has centered on Voice over Internet Protocol (VoIP). You’ve likely seen the promises of streamlined communications, a lower cost for staying connected and the opportunity to embrace employees in the field with mobile VoIP. It offers a continuous communication system that will also support your promises for quality customer care. If you think your antiquated phone system is getting the job done, think again.
If you can’t immediately route a customer to the right individual regardless of their location, you’re missing a key opportunity with mobile VoIP. If your staff calling from the field each have different numbers, different plans and different capabilities with no access to the corporate network, you’re missing the opportunity to tighten your brand representation and enable these professionals with the tools they need.
With VoIP, you can deliver the level of quality interactions that both customers and employees have come to expect. It also provides the business continuity you need to ensure you can always stay connected, regardless of external circumstances that may impact normal operations. Plus, you’ll have access to the capabilities and features needed to effectively compete with the larger players in your market. Consumer expectations are changing, which means you have to change as well.
Making the transition to VoIP won’t be without its challenges – no change is easy to make. But in this case, you use the benefits you’re striving for to drive your strategy and effectively manage the change. This means looking at more than just your internal system. Examine all of your users, communications and tools so you can better assess how making the transition to VoIP can positively impact.
Nothing demonstrates that impact as powerfully as mobile VoIP. Today’s business leaders understand the value of mobility. Their professionals need to be in the field, willing to meet customers in their world, understanding their challenges and better meeting their needs. This means your professionals need access to the same tools, apps and connectivity they use in the office.
Mobile VoIP makes this possible, extending the same capabilities in-house to the professionals in the field, eliminating roaming charges and streamlining communications across the board. If you’re ready to make this a reality in 2015, it’s time to do your homework and put your strategy for change in place so you can soon enjoy the benefits.
This week at ITEXPO in Miami, eight of the most influential voices in the growth of “Internet Telephony (News - Alert)” will celebrate 20 Years of VoIP in a special session at 10 a.m. on Wed., Jan. 28.
For more on all the latest technology and trends happenings, be sure to register to attend ITEXPO, the business technology event that brings together service providers, enterprises, government agencies, resellers, vendors and developers to demo, discuss and network all the latest innovations changing the marketplace. ITEXPO (News - Alert) is being held January 27-30, 2015, at the Miami Beach Convention Center in Miami, Florida. Stay in touch with everything happening at the event -- follow us on Twitter.
Edited by Stefania Viscusi