SugarCRM (News - Alert), a provider of commercial open source CRM software, has introduced Sugar Data Center Edition (DCE), a new product line for SugarCRM partners and enterprise customers.
Built on SugarCRM's multi-instance on-demand architecture, Sugar Data Center Edition is a complete set of systems management, provisioning and monitoring tools.
This latest offering enables service providers and large organizations to deploy and manage multiple instances and distinct versions of SugarCRM from a centralized management console.
John Roberts (News - Alert), CEO at SugarCRM, said that Sugar Data Center Edition addresses two major pain points in the enterprise software world.
He pointed out that with the growth of software-as-a-service, partners are demanding more control over the management of CRM instances in order to serve their customers.
“Second, the single view of the customer for large companies is dead. Enterprises need the ability to create and manage multiple CRM instances to serve the differing needs of business units. Sugar DCE addresses these needs,” he added.
There are two versions of Sugar DCE available, one for partners and another for customers. While Sugar DCE for Partners allows SugarCRM resellers and hosting providers to deliver SugarCRM in a Software-as-a-Service (SaaS (News - Alert)) model to their customer base, Sugar DCE for Enterprises allows large companies to manage multiple versions of SugarCRM within their company from a single location.
Sugar DCE enables users to design brand new SugarCRM templates based on vanilla or custom images of the SugarCRM application.
This product features provisioning which allows users to create and deploy a brand new SugarCRM instance with the click of a button; management includes clone instances, create sandbox or test instances, manage licenses, audit and archive instances.
Also, Sugar DCE comes equipped with reporting option which enables users to monitor usage across instances, including number of users, system performance and response times.
“With Sugar DCE, Centurio CRM can provide a complete On-Demand service offering to our customers,” commented Michael Duffy, CEO at Centurio CRM. “Sugar DCE gives us the systems management technology to support more customers in a more cost-effective and scalable manner.”
Sugar Data Center Edition is currently in Beta testing with a select number of partners and enterprise customers, according to the company.
The product is expected to be generally available this summer and can be used to support Sugar Community Edition, Sugar Professional and Sugar Enterprise editions.
For more, check out the Open Source CRM channel on TMCnet.
Anshu Shrivastava is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page.
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