Open source CRM software provider SugarCRM (News - Alert) has been awarded a 2008 Product of the Year award by Customer Interaction Solutions Magazine.
The award honors the company's open source CRM offerings including their vision, leadership and attention to detail.
“Representing the best in the industry, companies earning a Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions,” said Greg Galitzine (News - Alert), group editorial director at TMC.
SugarCRM's open source CRM software applications offer companies of all sizes a way to boost performance and sales without the need for costly proprietary apps.
The company's user base consists of over 400,000 users on 50,000 installations in 195 countries.
This year, the company announced the general availability of Sugar 5.1 with improved reporting and wireless capabilities that make it possible to use SugarCRM on mobile phones including the BlackBerry (News - Alert) and the iPhone.
The company also announced a partnership with Vertico Software to bring telephony capabilities to its customer management offerings. With the STARFACE SugarCRM Connector users of the Sugar Community Edition, Sugar Professional Edition and Sugar Enterprise Edition can enter call notes in real-time as a phone conversation is happening – resulting in shorter, more successful calls.
Commenting on the award win, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine, Nadji Tehrani, said, "These companies have proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their achievements."
All the winners for the Product of the Year award will be published in the January 2009 issue of Customer Interaction Solutions magazine (www.cismag.com).
For more, be sure to check out the Open Source CRM channel on TMCnet.
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Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi