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Avistar Picks NICE for Compliance & Risk Management for VoIP Interactions in Videoconferencing

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Performance Management Featured Article

April 22, 2008

Avistar Picks NICE for Compliance & Risk Management for VoIP Interactions in Videoconferencing

By Stefania Viscusi, Assignment Desk Editor

In a bid to include compliance risk and management for the VoIP portion of their videoconferencing solutions for trading floors and back offices, Avistar (News - Alert) Communications has announced it partnered with NICE, a provider of solutions that "extract Insight from Interactions."

As per the partnership, NICE will provide a compliance and risk management solution that will allow organizations to maintain compliance of voice calls while leveraging existing communications and compliance system investments, and without the need for updated software at the desktop.
"Evolving compliance law means that in addition to recording voice calls, financial services companies must also be able to capture the audio element of the video calls that today form part of regular trading floor communications at many firms, in Americas, EMEA and APAC," said Darren Innes, general manager of worldwide sales at Avistar.
About Avistar Communications Corporation
Avistar's latest product, Avistar C3 (News - Alert), offers users a single-click desktop videoconferencing and collaboration experience with an "instant messaging-style ability to initiate video communications across and outside the enterprise"
Thousands of users are able to access desktop videoconferencing, Voice over IP, and streaming media with the latest product, thanks to patented bandwidth management, that reduces the need for new network investment or performance impairment.
Most recently, NICE announced that its enterprise branch VoIP recording was made available on the Cisco (News - Alert) Application eXtension Platform (AXP). The new solution is ideal for enterprise branches and distributed small contact centers that require recording of customer interactions to ensure compliance with regulations are met. The solutions will also improve business efficiency and dispute management and enhance the customer experience at the branch level.
Related Articles:
NICE Enterprise Branch VoIP Recording Available On Cisco AXP
WEBHELP SA to Implement Interaction Analytics from NICE
Thailand Teleco Picks NICE for its VoIP Call Center
NICE Receives a Multi-Million Dollar Order
Go Daddy Selects NICE Perform for VoIP Contact Centers
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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