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Phone Systems: PBX vs. VoIP

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December 12, 2007

Phone Systems: PBX vs. VoIP

By Stefania Viscusi, Assignment Desk Editor

IT professionals challenged with making decisions for phone systems are increasingly needing to make a choice between traditional PBX (News - Alert) systems and VoIP communications tools, to best meet their needs.

To make the right choice, it is important that these professionals become aware of the pros and cons each of these solutions offers, and look to specific features and factors before making the final decision.
To offer a look at the benefits of both phone system offerings, columnist Joe Taylor Jr., offers, "Business Phone Systems--Benefits and Differences between PBX and VOIP."
The article points out the importance of weighing in cost benefits and stability factors when IT professionals are looking to make the right phone systems choice for their organizations.
The PBX, Taylor notes, offers broad technical support, as PBX communications equipment can be found across the country, and as an added benefit, having the equipment in house makes access easier for the company's troubleshooting team.
The PBX also offers dedicated, secure lines, so companies are guaranteed their sensitive communications are not being shared with others, and that in the event of an emergency, backup batteries and emergency generators will help maintain connections even if power outages should occur.

VOIP phone system also offer benefits to organizations and has been increasing in demand over the years.
Along with the benefit of reduced calling expenses, VoIP is also a useful phone system option as it makes possible the interchangeability of phone equipment and can quickly scale to meet changing business needs including support across multiple locations, as businesses today increasingly spread their operations to varied locations.
And for those IT professionals on the fence about which phone system option is best of their needs, Taylor notes that today, the option of a Virtual PBX phone system delivers "a flexible hardware deployment, with servers that can be installed on-site or remotely hosted." offers the ability to determine phone system is right based on research of hundreds of phone systems. Learn more by visiting
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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