For any business looking into purchasing a new phone system, a quick checklist can prove beneficial when it comes to choosing the right solution for business-specific needs.
This checklist should extend beyond just feature offerings and price plans, to also include a review of the phone systems scalability, reliability, security and other points.
According to the latest VendorGuru.com whitepaper, "What to Ask a Business Phone System Vendor," Questions to ask vendors about phone systems should go beyond typical "tire-kicking sessions" and should look at what other companies are also using the vendor's phone system for example. Not only do vendors typically have testimonials and case studies for successful implementations at-hand, but the VendorGuru.com whitepaper warns, "A lack of willing testimonial clients could signal potential problems with deployment or support."
Also, it is important to ask the vendor questions specific to your businesses needs. For example, asking a phone systems vendor if the business phone systems they're selling conflict with services or equipment currently in use by the organization is as important as asking if the phone system will grow with the company and if it includes a backup plan, or if pricing will change if the companies call patterns change.
For a more complete list of the questions you should ask a reseller of vendor selling your company a new business phone system, check out the VendorGuru.com whitepaper HERE.
Armed with the questions and key responses to look for, it is possible for businesses to easily and affordably transition into new phone systems that are successful and that will help increase productivity and reduce costs.
For more, check out the Phone Systems channel on TMCnet.
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.