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Phone System Choices: The Importance of End-User Feedback

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March 11, 2008

Phone System Choices: The Importance of End-User Feedback

By Stefania Viscusi, Assignment Desk Editor

Phone systems are not only a far more complex part of today's businesses than ever before, but they are also an important element that requires end-user participation in the buying process.
Business phone systems can improve productivity if businesses communicate with end-users to find the features they most use.
Not only will this help increase productivity and acceptance of a new phone system but it can also save a company lots in expenses.
As a article, "Involve employees in changing phone service and communications equipment" highlights,  "Understanding the real needs of your team members can help you pull diverse telecommunications services under the umbrella of a single vendor, usually at a significant discount."

When deciding on a VoIP phone system, it is important for businesses to know the habits and work style of their office team as a VoIP Phone system can make it possible for workers to telecommute as well as use conference calling and video chat as part of their communications.
For larger companies, this need to include the end-user in the new phone system buying process is especially significant before any major implementation is made, to help drive the company toward more profitability.
For more, check out the Phone Systems channel on TMCnet.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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