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Surprise: The Cloud is NOT the Solution to Everything

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July 09, 2015

Surprise: The Cloud is NOT the Solution to Everything

By Rory J. Thompson, Web Editor

With all the talk in the tech world in recent months about “cloud this” and “cloud that”, you’d think it was the be-all and end-all of everything. Yet someone with an insider’s knowledge has a different point of view, and she makes a good case.

Erin Mullen, co-founder and Chief Operations Officer at SpitFire Dialer Solutions, is responsible for operational leadership of sales, advertising, and product development at the predictive dialer company. In addition, she manages support organizations, including product and customer support services, so she knows a lot about the industry.

Mullen recently observed that with the advent of the cloud, many companies shifted to “hosted” cloud-based dialers, for their technology, seeing it as the newest thing they wanted to be a part of. Then a funny thing happened.

“We have found that they are now reverting back to premise-based systems, due to a lack of control,” she said.

It seems that questionable security and savings that fell short were just two of the reasons cited for the change.

“SpitFire offers a one-time cost compared to hosted dialers, which require ongoing monthly payments,” Mullen noted. “SpitFire also offers the best of two technologies to create a secure and economical solution. Because our product is developed and supported in-house, we’ve earned an ‘excellent’ rating by a majority of our customers,” she added.

What makes their product stand out? It’s simple: SpitFire is a hybrid dialer that uses the cloud to make the calls, while the software and data reside on a company’s network for security purposes. Further, SpitFire offers a one-time cost compared to hosted dialers which require ongoing monthly payments.

And now the company is offering what it calls its “FlexPay Predictive” plan, where you can save an average of 23 percent over other plans, and actually own the SpitFire Enterprise Software after just 12 months.

The cloud is a wonderful addition to your arsenal, but it’s not the only one. For more details and to see where you can save big money, click HERE to get the SpitFire Advantage.


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