TCN, a developer of cloud-based call center software, recently announced that Alpha IT Services, an accounts receivable software developer, has chosen the TCN call center platform to act as its primary dialer.
Alpha IT’s flagship application, MARS, dials directly through TCN to make it easier for call center agents to reach customers during the financial account reconciliation process. Jeoffre Ilagan, the vice president of IT at Alpha IT, commented that his company had chosen TCN because of the simplicity of its call center software and its included agent gateway.
“When searching for a dialing platform to integrate with, TCN was our solution of choice mainly due to its ease of use and streamlined agent gateway,” Ilagan said. “TCN has a longstanding reputation within the call center industry, and we know that our partners will view the addition of TCN as a significant benefit, simplifying and facilitating the payment collections process.”
TMC (News - Alert) recently noted that benefits of using an accounts receivable management platform such as MARS. First, companies that properly manage their assets can gain a clear position of where they stand financially. MARS, which was released just last year, gives call center managers and agents the tools they need to make sure they can track, report, and reconcile all outstanding debts. It provides an entire history of a user’s account to each agent so all business representatives can see exactly where customers stand.
That said, an accounts receivable management platform may not natively handle outbound dialing. This is why Alpha IT reached out to TCN. By using TCN as its primary dialer, it gains the benefit of complete integration with MARS and an armful of other call center features that can help its own clients boost the capability of their call centers. Clients can dial from MARS, access all calling and financial reporting information from a Web-based interface, set up an interactive voice recording system for inbound calls, and record calls. The entire setup can also immediately scale with companies as they grow because it is hosted in the cloud.
TCN also commented that it was excited to begin this partnership. However, the true excitement may come from their respective customers who will get to keep the reporting interface of MARS and gain a number of underlying features that should make their jobs a lot easier.
Edited by Rory J. Thompson